Frequently Asked Questions
Have a question for us? Take a look at our frequently asked questions to find your answers below. If you don’t find what you need here, please contact us for more information. We would be happy to speak with you about your upcoming event.
Our prices are quoted per event; long-term rentals are charged accordingly. If you need the items for a longer time period, please call our office for long term rates. Our charges are for the time out, whether used or not!
We require 50% of the balance to reserve the items; the other 50% is due before the items leave the store. This policy is the same for deliveries and customer pickups.
To ensure product availability, all reservations should be made as soon as your event has been confirmed. The reservation fee is to assure you that your items will be available on the day you requested. Once the items are in reserve, we turn other customers away so that your order can be fulfilled; any cancellation can result in forfeiture of your deposit. Please be sure of your plans before making your reservation!
We welcome additions based on item availability up to seven (7) days prior to your event. If you need to make a small deletion prior to delivery (with exception of tents, concession equipment, and special-order items), we are happy to accommodate you. A major deletion to your order can result in forfeiture of your deposit.
Yes. Delivery and pickup are available for an additional fee. Please contact our office for pricing!
The delivery and pickup dates will be noted on your reservation contract at the time the order is placed. We normally deliver one to two business days before your event; pickup is the next business day after your event!
You may request your delivery/pickup time in the morning (9am to 1pm) or the afternoon (1pm to 5pm). As our trucks make multiple stops in a day, we cannot give an exact time of arrival.
We can accommodate changes, dependent on item availability, made up to seven (7) days prior to the reservation date. This excludes tents, concession equipment, and special-order items!
If you are not going to be home, please call our store and let us know where the equipment can be safely stored. If you are not home and we have no instructions it will cause a delay and an additional cost for rescheduling a truck.
The standard delivery/pickup charges are for us to drop off the items to a first-floor location and stack them neatly out of the way. If the delivery/pickup is to be made to a specific floor or area, an additional labor charge may be incurred.
Our setup and takedown services are available at an additional charge. These arrangements must be made in advance of delivery and pickup.
The equipment is your responsibility from the time of receipt to the time of return. Items not meeting these conditions are subject to additional fees. All tables and chairs should be taken down, stacked and ready for pickup. All china, silverware, glassware, etc. should be rinsed food-free and repackaged in the same containers in which they were received. Linens should be free of food and debris and left dry to prevent staining and mildew. Linen bags are provided with linen orders; please return them in those bags. Mildewed linens that are returned will be charged to the customer.
We offer a Damage Waiver fee that is five to ten percent of the contract balance. This waiver relieves the renter of any ACCIDENTAL damage to rented items. If the Damage Waiver is declined the customer will be responsible for replacement of all missing and/or broken items regardless of the reason. The Damage Waiver does not cover certain circumstances; please contact our office for more information.